Práca v zahraničí NGR.sk- Pomáhame Vám získať dobrú prácu.

Our client is a leading Online Gaming operator licensed in Malta and operating in multiple markets.

Due to continued expansion our client is now looking for a Customer Support Team Leader - Turkish.

 

Responsibilities:

• Shift manager cover
  Leading team members, organizing rota
  Supervise staff to ensure punctuality and attendance and quality of service to customers
  Providing continued training and support to the CS team
  Monitoring processes and implementing new processes efficiently
  Dealing with customers on live chat
  Dealing with any customer complaints
  Assisting Head of support with all payments and CS related tasks
  Lead and motivate the team
  Ensure all department procedures are followed
  Check and approve payment requests
  Ad hoc duties as and when required by the business

Skills:

• Turkish and English must be articulate both in written and spoken
• IT literate, excel skills
• Some experience within the gaming industry ideally  or alternatively experience with a payment processing provider
• Supervisor or team leader experience, people management skills
• Motivated and able to motivate others
• Payment processing experience ideal
• Some online business experience is a must

An excellent remuneration package is on offer to the selected candidate.

To apply please send your CV in MS word 2003 format to Matej by email to Táto e-mailová adresa je chránená pred spambotmi. Ak ju chcete vidieť, je potrebné aby ste mali zapnutý JavaScript. . Thank you